Instituting total quality management programs By Ayesha Yaseen:HRM Gary Dessler:

05-12-2008, 09:23 AM

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Instituting total quality management programs By Ayesha Yaseen:HRM Gary Dessler:

Quality management

Quality management is a method for ensuring that all the activities necessary to design ,develop and implement a product or service are efficient with respect to the system and its performance.
Quality management is focused not only on product quality, but also the means to achieve it
Quality management therefore manages assurance and control of process as well as products to more consistent quality

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